Start with the problem, not a shopping list
Slow streaming in one room, calls dropping upstairs and a modem that keeps disconnecting can have different causes. Marc can help assess your equipment, wireless coverage and internal cabling so the next step targets the actual issue.
Practical help at home or work
Ask about router setup, mesh Wi-Fi configuration, access-point placement, device connection, internal cabling checks and troubleshooting. Wired connections can also be considered for fixed equipment such as TVs, desks and point-of-sale terminals.
Before your visit
Note which devices are affected, where the connection fails and whether the problem is constant or intermittent. Have your router model and internet provider details ready. Keep account passwords private and enter them yourself when needed.
Know where the fault sits
Problems with the provider’s service or the nbn network need to be raised with your internet provider. This business provides independent help with customer equipment and internal connectivity; it is not nbn or your internet provider.