Service supplier
Marc Alexander Spears, trading as
Precision Network Solutions by Marc Alexander Spears
ABN 33 641 584 935
Based in Seven Hills, NSW 2147
Phone: 0451 328 242
Email: maspears91@protonmail.com
ACRS registration: A055463
NSW Security Licence: S00018146 — Class 2C (individual)
Master licence and electrical licence — coming soon.
Care in the work
The accepted quote sets out your scope, equipment, tests and handover. We carry out the agreed service with due care and skill and explain any follow-up recommendations.
Your consumer rights
Australian Consumer Law guarantees apply automatically and cannot be excluded by our terms. Depending on the problem, you may be entitled to a repair, replacement, refund, cancellation or compensation. The appropriate remedy depends on the circumstances and whether the failure is major.
These rights are not limited to a manufacturer’s warranty period. Any applicable NSW statutory building warranties also remain in place. Payment, a completion signature or use of the installation does not waive your statutory rights.
Products and maintenance
Where we supply equipment, contact us about a fault even if the manufacturer also offers a warranty. Product warranty documents do not replace your rights against the supplier.
Routine testing, battery replacement and maintenance are separate services unless included in your accepted quote. A test records findings at the visit; it does not certify that a system will remain fault-free or replace future maintenance.
Tell us about a concern
Call 0451 328 242 or email maspears91@protonmail.com. Include your name, job date or invoice reference, a description of the issue and relevant photos. Do not send passwords, alarm codes or sensitive recordings.
We aim to acknowledge a written concern within two business days and discuss the assessment and next step. This target does not delay an urgent remedy or legal deadline. Any proposed charge for additional work is discussed before you authorise it.
Keep your quote, invoice and job records. You can seek independent advice or use an available NSW Fair Trading, Building Commission NSW, tribunal or court process without first exhausting a private complaints procedure.
Further information
Read the service terms with your accepted quote. The ACCC explains how warranties and consumer guarantees work.